Abstract: User-system interface (USI) guidelines are emerging as a tool for user interface design. The roles of levels of abstraction (concrete and abstract) and of guideline presentation medium (hard copy or on-line) on detection of USI guidelines violations in user-system interface evaluation were investigated. Overall, less than 50% of the guideline violations were detected by software engineers. Abstract guideline violations were more difficult to detect than concrete guideline violations, and on-line presentation resulted in relatively higher guideline usage during evaluation than hard copy presentation. It was concluded that improvements in USI guideline form and media are required to make guidelines a more useful USI design tool.

Keywords: Empirical studies; Evaluation; Guidelines; Usability

Originally published: Proceedings of the Human Factors Society 32nd Annual Meeting, 1988, pp. 330-334

Republished: G. Perlman, G. K. Green, & M. S. Wogalter (Eds.) Human Factors Perspectives on Human-Computer Interaction: Selections from Proceedings of Human Factors and Ergonomics Society Annual Meetings, 1983-1994, Santa Monica, CA: HFES, 1995, pp. 152-156.