Computer System Usability Questionnaire

Computer System Usability Questionnaire
Based on: Lewis, J. R. (1995) IBM Computer Usability Satisfaction Questionnaires: Psychometric Evaluation and Instructions for Use. International Journal of Human-Computer Interaction, 7:1, 57-78. \| About quest.cgi

Please rate the usability of the system.

Try to respond to all the items.
For items that are not applicable, use: NA
Make sure these fields are filled in: System: Email to:
Add a comment about an item by clicking on its icon, or add comment fields for all items by clicking on Comment All.
To mail in your results, click on: Mail Data

System: Email to:

Optionally provide comments and your email address in the box.

1 2 3 4 5 6 7 NA
1. Overall, I am satisfied with how easy it is to use this system strongly disagree strongly agree
2. It was simple to use this system strongly disagree strongly agree
3. I can effectively complete my work using this system strongly disagree strongly agree
4. I am able to complete my work quickly using this system strongly disagree strongly agree
5. I am able to efficiently complete my work using this system strongly disagree strongly agree
6. I feel comfortable using this system strongly disagree strongly agree
7. It was easy to learn to use this system strongly disagree strongly agree
8. I believe I became productive quickly using this system strongly disagree strongly agree
9. The system gives error messages that clearly tell me how to fix problems strongly disagree strongly agree
10. Whenever I make a mistake using the system, I recover easily and quickly strongly disagree strongly agree
11. The information (such as online help, on-screen messages, and other documentation) provided with this system is clear strongly disagree strongly agree
12. It is easy to find the information I needed strongly disagree strongly agree
13. The information provided for the system is easy to understand strongly disagree strongly agree
14. The information is effective in helping me complete the tasks and scenarios strongly disagree strongly agree
15. The organization of information on the system screens is clear strongly disagree strongly agree
16. The interface of this system is pleasant strongly disagree strongly agree
17. I like using the interface of this system strongly disagree strongly agree
18. This system has all the functions and capabilities I expect it to have strongly disagree strongly agree
19. Overall, I am satisfied with this system strongly disagree strongly agree
1 2 3 4 5 6 7 NA

List the most negative aspect(s):

List the most positive aspect(s):

Top of Form |

			1	2	3	4	5	6	7		NA
1.	Overall, I am satisfied with how easy it is to use this system	strongly disagree								strongly agree
2.	It was simple to use this system	strongly disagree								strongly agree
3.	I can effectively complete my work using this system	strongly disagree								strongly agree
4.	I am able to complete my work quickly using this system	strongly disagree								strongly agree
5.	I am able to efficiently complete my work using this system	strongly disagree								strongly agree
6.	I feel comfortable using this system	strongly disagree								strongly agree
7.	It was easy to learn to use this system	strongly disagree								strongly agree
8.	I believe I became productive quickly using this system	strongly disagree								strongly agree
9.	The system gives error messages that clearly tell me how to fix problems	strongly disagree								strongly agree
10.	Whenever I make a mistake using the system, I recover easily and quickly	strongly disagree								strongly agree
11.	The information (such as online help, on-screen messages, and other documentation) provided with this system is clear	strongly disagree								strongly agree
12.	It is easy to find the information I needed	strongly disagree								strongly agree
13.	The information provided for the system is easy to understand	strongly disagree								strongly agree
14.	The information is effective in helping me complete the tasks and scenarios	strongly disagree								strongly agree
15.	The organization of information on the system screens is clear	strongly disagree								strongly agree
16.	The interface of this system is pleasant	strongly disagree								strongly agree
17.	I like using the interface of this system	strongly disagree								strongly agree
18.	This system has all the functions and capabilities I expect it to have	strongly disagree								strongly agree
19.	Overall, I am satisfied with this system	strongly disagree								strongly agree
			1	2	3	4	5	6	7		NA