Janan Al-Awar Smither / Jennifer L. Dyck
Abstract: Research in the area of computer anxiety has traditionally concentrated on the younger adult. In this study older adults (55 years and over) were compared to younger adults (30 years and under) on levels of computer anxiety and computer experience. Subjects in the study completed a demographic and computer experience questionnaire, and two computer anxiety scales. Previous research findings indicating a negative relationship between computer anxiety and computer experience was replicated for both young and older adults. Additional findings indicated that older adults were less computer anxious and had less computer experience than younger adults. Furthermore, older subjects indicated more liking for computers than younger subjects. However, while young males liked computers more than young females, no differences between older males and older females were found on the computer liking subscale. Some discrepancies between the two computer anxiety scales suggest further research is needed to validate computer anxiety scales for use with older adults.
Keywords: Empirical studies, Survey, Special populations, Anxiety, Gender, Aging, Older adults, Education level, Computer anxiety
Note: Originally published in Proceedings of the Human Factors Society 36th Annual Meeting, 1992, pp. 185-189, (online access).
Republished: G. Perlman, G. K. Green & M. S. Wogalter (Eds) Human Factors Perspectives on Human-Computer Interaction: Selections from Proceedings of Human Factors and Ergonomics Society Annual Meetings, 1983-1994, Santa Monica, California: HFES, 1995, pp. 251-255.